MEMO
To: Balthasar Bacon, manager
of BESTDOOR’s Complaint Dept.
From:
Adam Trela, general manager
Subject: All Customers And
Their Complaints Are Equally Important
Date: 19th January
2010
Please, respect equally all
complaints.
Last
time, I have received several complaints concerned mechanical defects of one of main BESTDOOR’s
products - shifting doors. Some customers also complain that waiting for a
repair lasted far too long in comparison with time limits stated in BESTDOOR’s
warranty cards.
We
should take care of all complaints and within appropriate time limits to
satisfy all BESTDOOR's customers expectations.
Complaints
concern mechanical defects should be considered especially carefully and defects
should be repaired as quickly as possible. It is because defects can cause personal injuries.
The
time limits stated in BESTDOOR’s warranty cards must be:
• strictly
obeyed
• kept
in all cases.
One should remember that costs of repair even most serious defects can be much lesser
for BESTDOOR in comparison with necessity of return costs of customer’s treatment
in case of a serious injury caused by a defective product.
Please
report directly to me.
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